When it comes to the relationship between security and owners, I believe many security friends have to be embarrassed. Security guards and owners of various types of intersection and concentration will inevitably conflict and friction, the relationship between security guards and owners seems to always stand on the "opposite" side.

大事小事，都爱怪保安

Big things, love the security guards

业主之间的停车问题常常会怪到保安头上。有的业主车子堵住了其他业主车子的出路，就怪保安人员管理不善。如果业主没有车位停车，常会发脾气，但从不会考虑到眼下车位紧张是根本的问题。

Parking problems between landlords are often blamed on security. Some owners block the way out of other owners' cars, and blame the security guards for their bad management. If the owner does not have a parking space, he will often lose his temper, but he will never consider the tension at the moment.

除了停车问题，门禁、收快递、临时保管财物等大大小小的问题，都经常让保安人员“躺着也中枪”。

In addition to parking problems, security guards are often "shot while lying down" because of the size of the problem, such as access control, collection of express delivery, temporary custody of property and so on.

造成这样尴尬的局面，主要有两个原因：一是业主每天最常见的员工就是保安，业主往往把对物业管理甚至房屋质量的不满，无意识地转嫁到保安身上；二是保安的职责不仅是安保工作，还有扮演维护小区规则的“执法者”的作用，因此也容易同业主发生冲突。

There are two main reasons for this embarrassing situation: first, the most common employees are the security, the owners often transfer the discontent of the property management or even the quality of the house to the security, and the two is the security duty not only the security work, but also the "law enforcer" to maintain the rules of the community. As a result, it is easy to conflict with the owners of the same industry.

双方换位思考很重要

It's important to think about the transposition of the two sides

保安和业主要和谐相处，离不开大家的换位思考。业主也不应该把自己和物业对立起来。遇到问题，应该想着和保安商量解决，而不是搞对抗、有抵触情绪。大家心态都应安然平静一些，在办事与接受办事的过程中互相尊重。

The harmony between security and industry is inseparable from everyone's transposition thinking. Owners should not oppose themselves to property. When confronted with problems, we should think about dealing with security, instead of engaging in confrontation and conflict. Everyone should have a calm mind and respect each other in the process of doing things and accepting things.

保安人员本身，要提高自身素质，以合情合理的方式执行好物业管理公司的决定。只有通过多方努力，宽严有度；彼此尊重，互相体谅，业主和保安之间不必要的摩擦才会减少，相处才会和谐起来。

The security personnel themselves should improve their quality and execute the decision of Property Management Company in a reasonable and reasonable way. Only through many efforts, leniency, respect, mutual respect and mutual understanding, the unnecessary friction between the owners and the security will be reduced, and the coexistence will be harmonious.

作为保安人员，在与业主的相处中，最要讲究的就是为人处世的原则。当摩擦矛盾时不时出现，如果自己的态度总是一成不变，能解决矛盾就怪了。

As a security guard, the most important thing in dealing with the owners is the principle of human life. When friction arises from time to time, if one's attitude is invariable, it is strange to be able to solve the contradiction.

所谓为人处世，首要的一点就是先学会做人。如果你对问询的业主置之不理、对乱停乱放的车辆从不疏导管理、对年迈提物的老人从不主动帮助、对在你身边出现危险的孩子从不提醒、对周边摆摊设点的商贩从不劝阻、对进出的业主从不问好、对帮助过你的业主从不说声谢谢！……

The first thing to do is to learn to be a man first. If you dismiss the inquiring owner, never dredge up the vehicle, never help the old man, never remind the child who is at your side, never dissuade the peddlers around, never ask the owner in and out, never say a sound to the owner who has helped you. Thank you.

那你就是没有履行好自己的职责，连基本为人处世的道理都不懂，还凭什么让业主去尊重你感谢你呢。

Then you just didn't fulfill your duty well, even don't understand the basic principles of human life, why let the owners respect you and thank you.

其次，处理问题要能屈能伸，面对投诉和指责时，不要一味“硬碰硬”，吹鼻子瞪眼是解决不了问题的，比如对待酗酒者、素质太低的人，就没必要硬碰，不妨暂时避让安抚一下，以免起正面冲突。

Second, deal with problems to be flexible, in the face of complaints and accusations, do not blindly "hard", the nose is not to solve the problem, such as treating alcoholics, the quality is too low, there is no need to touch, may as well be temporarily conciliatory, so as to avoid a positive impulse.

再者，工作中要取长补短，学习别人的长处，弥补自己的不足。要学习人缘好的同事的优点，摒弃惹人不快的言词，相信大部分业主都不会“伸手打笑脸人”。

Besides, we should learn from each other's strengths and learn from others' strengths in order to make up for our shortcomings. To learn the advantages of a well-known colleague, abandon offensive words, I believe that most owners will not "reach out to laugh at people".

最后一点，要减少抱怨。抱怨会使你丧失平和的心境，将不好的情绪带到工作中，自然影响到了工作效率和对人的态度。

The last point is to reduce complaints. Complaining deprives you of peace of mind and brings bad emotions to work, which naturally affects your productivity and attitudes toward people.

保安人员掌握合适的为人处世方法后，工作中的矛盾自然也就迎刃而解了。

When the security personnel master the proper way of doing things, the contradictions in the work will be solved easily.

最后说两句，任何人和事都需要磨合，都需要经过时间的交集才有更落地的定论。只要彼此尊重、真诚、理解、宽容，相互换位思考，相互扶持，笔者相信，物业和业主的关系一定会越来越和谐，物业和业主之间的连接也将更有温度。

Finally, two sentences, any person and thing need to run in, all need the intersection of time to have a more decisive conclusion. As long as the mutual respect, sincerity, understanding, tolerance, mutual transposition thinking, mutual support, I believe that the relationship between property and owners will become more and more harmonious, the connection between property and owners will be more temperature.

以上内容由北京保安服务公司提供，想要了解更多内容，可以关注我们的网站：http://www.bjzhongtebao.com，在网站中有更多精彩内容的介绍！

The above content is provided by Beijing Security Service Company. If you want to know more, you can pay attention to our website：http://www.bjzhongtebao.com. There are more wonderful introductions in the website.